Operations Coordinator (INTERNAL OPENING)

About Expedock

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential.

About the Role

We are looking for an Operations Coordinator to support the end-to-end coordination of international freight shipments, primarily across ocean freight operations .

This role will manage shipments from initial intake and booking through departure and transit monitoring , ensuring shipment details, documentation, cutoffs, system updates, and costing are handled accurately and on time.

What You'll Do

• Manage shipment intake and validation , ensuring order details are complete and accurate
• Coordinate bookings and customer approvals with relevant stakeholders
• Prepare and manage shipping documentation and cutoff requirements
• Create and maintain accurate shipment records in relevant systems
• Update TMS and shipment milestones , particularly around departure
• Monitor shipments in transit and follow up on delays, exceptions, or missing updates
• Coordinate with carriers, customers, and internal teams to keep shipments on schedule
• Review shipment costing and related charges for accuracy
• Track shipment status and ensure timely updates throughout the operational process
• Identify and escalate issues that may affect shipment timelines or costs
• Maintain accurate records and documentation for assigned shipments
• Support process improvements and other operational tasks as needed

What You Need

• Prior experience in freight forwarding, logistics, or transportation operations
• Ocean freight experience is required , as the majority of shipment volume is ocean
• Experience coordinating shipments across multiple stages of the forwarding process
• Familiarity with booking, shipping documentation, cutoffs, and shipment tracking
• Experience using CargoWise, TMS, or other freight management systems is preferred
• Strong attention to detail and ability to manage multiple shipments simultaneously
• Good written and verbal English communication skills
• Strong follow-through and ability to coordinate with multiple stakeholders
• Ability to identify issues, follow up proactively, and escalate when necessary
• Comfortable working independently in a fast-paced logistics environment

Technical Requirements

• Fiber internet (PLDT Fiber, Converge, Globe Fiber, etc.) - recommended speed of 100/50 Mbps
• Backup internet (mobile hotspot or secondary ISP) capable of at least 20 Mbps
• Quiet, conducive home workspace
• OPTIONAL: Wired Ethernet connection preferred during work hours
• OPTIONAL: Power backup (UPS) if the location experiences frequent outages

Why Expedock

• HMO coverage and leave credits become available after three months of engagement.
• Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
• Structured Engagement & Training: Start strong with a structured engagement program and client-specific training designed to help you quickly master your assigned workflows.