Parts Administrator

SPARE PARTS ADMINISTRATOR. The main purpose of this role is to support the Spare Parts team with the operational and administrative activities related to the quote-to-cash process, with a strong focus on order management, backlog follow-up, delivery performance and data accuracy. Key Responsibilities Enter and process customer spare parts requests, orders in SAP and send quotes, order confirmations. Review orders to ensure pricing, material, delivery, shipping and customer information are accurate. Manage and follow up orders received through webservices (SSO). Proactively monitor open orders, backorders and past-due orders. Follow up with Procurement on material availability, ATP dates and overdue parts. Coordinate with Logistics and Warehouse to ensure orders are shipped on time and in full. Manage partial shipments and customer shipping requirements. Monitor and maintain accurate CRD/delivery information in SAP. Follow up blocked orders and coordinate resolution with the appropriate departments. Support returns, claims, credits and other spare-parts-related administrative activities. Follow up customer payment or credit issues with Finance when needed. Prepare and maintain reports related to backlog, overdue orders and delivery performance. Support the Customer Care team and SAM team with order status and operational follow-up. Escalate critical supply or delivery issues when necessary. Identify process gaps and participate in continuous improvement and automation initiatives.