Transportation Specialist

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

Who we are looking for

The Transportation Specialist is responsible for assigning vehicle transportation to third parties and achieving the successful resolution of customer inquiries in a timely manner as well as providing support and assistance interdepartmentally to ensure we achieve our common goals.

What you will do

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Respond to all internal Salesforce chatter and Email communications promptly
• Post transportation orders that have been submitted outside of our application
• Arrange and manage transportation back to original sellers
• Responsible for ensuring timely placement of transports with haulers.
• Answer inbound phone calls from automotive transporters as well as customers of our transportation services
• Assist management in the resolution of any issues that delays vehicle pickup and delivery.
• Follow through to ensure timely proper resolution and provide continuous communication to all parties involved.
• Understand the capabilities of each transporter and proactively match them to opportunities.
• Communicate the value of working with ACV and why they would want to partner with us.
• Manage relationships and retain quality services.
• Assist management and team with speciality transports (Oversized, powersports, boats, etc)
• Empowered to adjust pricing and creatively link transports to create timely, cost-effective, quick service time movement of vehicles.
• Receive and execute on transportation-related inquiries regarding the delivery status.
• Work inter-departmentally as well as with sellers, buyers, and transporters to determine the status of transport.
• Assist in the identification and implementation of continuous improvement and customer satisfaction opportunities.
• Deliver solutions in a timely manner.
• Perform additional duties as assigned.

What you will need

• High School Diploma or GED required.
• 2 years’ related experience in customer service, transportation, and/or brokering.
• A reliable self-starter attitude that can thrive in an entrepreneurial environment.
• The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer.
• Problem-solving capability.
• Able to navigate multiple departments.
• Comfort in talking to customers on the phone.
• Team Player who willingly accepts change and continuous improvement.
• A history of winning awards for being awesome in some way.
• Excellent communication and organizational skills.
• A sense of urgency and self-motivation.
• Familiar with business technology (Microsoft Office Suite), Salesforce a plus.
• Willing to go the extra mile.

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Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

No immigration or work visa sponsorship provided for this position.

Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.