Customer Success / Client Engagement

Job Title: Customer Success Associate

Location

Hyderabad

Title

Customer Success / Client Engagement

Experience

0–2 years (Freshers with strong communication skills can apply)

About the Role

Once a client is onboarded and goes live on our platform, the real journey begins — and that’s where YOU come in.

Your role is to help our customers understand the product better, use it more effectively, and get maximum value from it. You’ll be the bridge between our product and our customers, ensuring smooth usage, solving queries, and encouraging adoption of new features.

This is a customer-facing role where communication, patience, and product understanding play a huge role.

What You Will Do

1. Post-Go-Live Support

• Handhold clients once they start using the product.
• Answer their day-to-day queries through calls, WhatsApp, or email.
• Ensure they are comfortable using core features.

1. Drive Product Usage

• Track client usage and proactively reach out if usage drops.
• Educate clients about features they are not using yet.
• Encourage adoption of high-value features that improve their business workflows.

1. Feature Training & Knowledge Sharing

• Train clients on new updates and features.
• Share best practices and tips to maximize product value.
• Conduct refresher sessions for client teams whenever required.

1. Relationship Management

• Build strong rapport with distributors, retailers, and brand teams.
• Understand their business needs and align product value accordingly.
• Identify opportunities to upsell or activate additional modules.

1. Internal Coordination

• Work closely with Product, Support, and Customer Success teams.
• Share client feedback and recurring issues with internal teams for improvement.
• Track adoption metrics and share weekly insights.

What We’re Looking For

• Good communication in English & Formal Hindi is mandatory
• Strong customer-handling skills.
• Ability to explain product features in simple terms.
• Curious, patient, and eager to learn.
• Basic understanding of SaaS products or billing software/ERP is a plus.
• Good with follow-ups and relationship-building.
• Comfortable talking to distributors, brands, retailers, and business owners.

Nice to Have

• Experience in client servicing, support, or account management.
• Exposure to CRM tools or ticketing systems.
• Basic understanding of supply chain or general trade workflows.
• Why Join Us?
• Be part of a fast-growing SaaS company transforming how India buys & sells on WhatsApp.
• Work directly with business owners and decision-makers.
• Learn product, customer success, sales, and business operations.
• Fast growth opportunities for high performers.