Contracts & Rebates Specialist at National

About The Role

Description
Position Summary

The Contract & Rebate Specialist works with distributors on contracts and rebates and builds strong working relationships with dealers and vendors. This role processes NDC rebate requests for both internal special NDC pricing and rebates for end-user sales through NDC Dealers, coordinates and tracks membership eligibility for the company's rebate programs, and resolves issues arising from vendor denials of rebate claims or membership. The Specialist partners closely with the Contract Department to process sales and rebate contract data accurately, resolve disputes, and maintain the integrity of contract and eligibility records.

Key Responsibilities

Contract & Rebate Processing

Maintain contracts and perform the rebate process for assigned vendors, including both internal special NDC pricing and rebates for end-user sales through NDC Dealers
Complete new customer set-up requirements
Perform data entry and upload of contract and rebate data

Membership Eligibility & Data Integrity

Coordinate and track contract member eligibility
Validate contract and rebate data
Audit contract files regularly for unassigned contracts, contracts nearing expiration, and duplicate records

Dispute Resolution & Vendor Denials

Complete the rebate dispute process and perform request analysis for assigned vendors
Reconcile issues that result in vendor denials of rebate claims or membership
Resolve exception issues and offer resolution services to trading partners

Billing & Reconciliation

Issue invoices related to rebate processing
Issue and reconcile rebate credits and debits to all trading partners for rebates, special pricing terms, and marketing promotions

Communication & Administrative Support

Monitor the Contracts inbox and route messages to the proper resource
Provide feedback to the department head on workflow progress and provide administrative support to the department
Perform other duties as assigned

Qualifications

A minimum of a high school diploma is required; a Bachelor's degree is preferred
Knowledge of healthcare contracting preferred
Strong written and verbal communication skills
Microsoft Excel data analysis
Highly detail-oriented with strong analytical abilities
Strong problem-solving skills

Core Competencies

Contract & Rebate Administration
Data Accuracy & Attention to Detail
Dispute Resolution & Problem-Solving
Communication & Relationship Management
Organization & Administrative Support

Success Metrics

Accuracy and timeliness of rebate processing and contract maintenance
Timely resolution of rebate disputes and vendor denials
Data accuracy across contract and membership eligibility records
On-time, accurate issuance of invoices, credits, and debits
Reduction in exception items and duplicate or expired contract records