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瑞众
河北石家庄客户服务部投诉处理岗(J11968)
瑞众人寿保险有限责任公司 · 河北省·石家庄市
About The Role
- 1.负责受理客户发起的投诉。
- 2.依据保险行业监管要求及公司规章制度，对投诉案件进行调查、核实与分析，制定合规的解决方案。
- 3.跟踪投诉处理全流程，及时向客户反馈进展，推动问题闭环，提升客户满意度。
- 4.其他工作：完成领导交办的其他临时性任务。
- 1.具有2年及以上保险行业运营、客服、投诉处理或相关工作经验。
- 2.具备较强的沟通协调能力与情绪管理能力，能耐心、专业地处理客户诉求。
- 3.具有良好的逻辑分析能力与文字表达能力，能独立撰写投诉处理报告。
- 4.熟练使用办公软件，具备基础的数据统计与分析能力。
- 5.年龄在35周岁以下。
- 6.本科及以上学历。
- 7.身体健康，品行端正，无不良从业记录。
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