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电商运营经理-客诉处理方向(J14410)

iFLYTEK · 安徽省·合肥市

Imported listingfull-time2 days ago

About The Role

  • 1.参与全国线下销售及经销商客诉的统筹协调与分级处置，在导师带教下逐步独立承接软件、硬件、监管、舆情等各类客诉；
  • 2.协助客诉数据统计与根源分析，参与推动产品、服务、销售流程优化，降低客诉发生率及重复投诉率；
  • 3.协助经销商客诉治理指导，参与跨区域客诉联动解决；
  • 4.参与市场监管投诉处置与舆情应对，学习合规响应与整改规范；参与客诉管理体系搭建、流程落地及培训组织；协助跟踪客诉核心数据，输出分析报告。
  1. 本科及以上学历，工商管理、市场营销、数据分析等相关专业优先；
  2. 熟练使用Office办公软件，精通Excel数据统计与图表制作，具备报告撰写能力；
  • 3.具备良好的沟通协调、逻辑分析与问题解决能力，工作细致严谨，拥有较强的数据敏感度、风险意识与抗压能力；
  • 4.经验不限，有校园项目、社会实践、客户沟通类相关经历者优先；
  • 此岗位为科大讯飞集团统一招聘岗位，人员通过简历筛选、笔试、初试、复试、终审等环节后录用。

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