Customer Care Support Representative

OneFluke Customer Care Support Representative Position Location: Onsite | Everett, WA Schedule: Monday-Friday | 06:30 AM – 03:00 PM This role is a first point of contact for customers and distributors needing support with Fluke products—resolving inquiries, directing users to resources, and ensuring a smooth experience. We’re seeking someone who listens actively, communicates clearly by phone and email, and thrives in a fast-paced, customer-focused environment. This is a job for someone that takes pride in providing top-notch support. Please note: This position is required to be onsite and does not offer the option for remote or hybrid work. Key Responsibilities: Develop a strong understanding of Fluke brands and internal support teams to ensure skilled and accurate call support and ticket transfers. Manage high-volume customer interactions via Five9 and CRM Dynamics, averaging ~75 calls and 30-50 emails daily. We Support distributors and end users with inquiries related to contracts, quotes, orders, shipping, and troubleshooting potential issues. Assist customers with navigating Fluke’s external website, including tools like the Accessory Store, Where to Buy, manuals, and service resources. Provide guidance on RMA procedures, distributor stock rotation policies, and basic service-related inquiries (e.g., calibration and repair quotes). Act as a resource for non-technical questions on products, warranties, and available services, collaborating cross-functionally to resolve issues and support process alignment. Requirements: Minimum of 1 year of experience in a high-volume call center with strong multitasking and system navigation skills. Excellent communication—both written and verbal. Proficient in Microsoft Office (Word, Excel, Outlook, Teams); Oracle experience a plus. Highly organized, detail-oriented, and dependable. Self-motivated and effective working independently or with a team. Consistent, punctual attendance, and comfort working at a computer for extended periods.