Warehouse Manager

Warehouse Manager – Roles & Responsibilities

1. End-to-End Warehouse Operations

Manage and oversee the complete day-to-day warehouse operations, including receiving, unloading, put-away, storage, picking, packing, dispatch and returns.
Ensure smooth and timely execution of warehouse activities as per business requirements and defined SOPs.
Plan daily warehouse activities based on order volumes, manpower availability and dispatch requirements.
Ensure optimum utilisation of warehouse space, infrastructure and available resources.

2. Inventory Management & Accuracy

Maintain high levels of inventory accuracy through regular physical verification, cycle counts and stock audits.
Monitor inward, outward, stock transfers, returns, damages, shortages and excess stock.
Investigate and resolve inventory discrepancies and ensure proper system-to-physical reconciliation.
Ensure proper SKU identification, bin/location management, FIFO/FEFO where applicable and systematic stock arrangement.
Monitor slow-moving, non-moving, damaged and obsolete inventory and report the same to management.

3. Inbound & Outbound Operations

Coordinate and monitor all inbound and outbound material movements.
Ensure timely unloading, GRN/inward processing, picking, dispatch and documentation.
Coordinate with transporters and logistics teams to ensure on-time vehicle placement and dispatch.
Monitor loading practices to minimise damages, shortages and dispatch errors.
Ensure proper documentation for all warehouse transactions and material movements.

4. Team & Manpower Management

Manage, allocate and monitor warehouse manpower based on operational requirements.
Assign daily responsibilities and monitor employee productivity and attendance.
Train, guide and develop warehouse employees on SOPs, safety practices and operational procedures.
Monitor individual and team performance against defined productivity and quality standards.
Address employee-related operational issues and maintain discipline within the warehouse.

5. Safety, Security & Compliance

Ensure strict compliance with warehouse safety procedures and company policies.
Maintain safe working conditions for employees, visitors, drivers and other stakeholders.
Ensure proper handling, stacking and storage of materials.
Conduct regular checks of warehouse housekeeping, fire safety, equipment and security arrangements.
Identify operational risks and take corrective/preventive actions to avoid accidents, damages and losses.

6. ERP / SAP / WMS & Documentation

Ensure accurate and timely updating of warehouse transactions in SAP/WMS/ERP systems.
Monitor GRN, OBD, stock transfers, SRN/returns, dispatch and other system transactions.
Maintain accurate warehouse records, registers and supporting documentation.
Prepare and review daily, weekly and monthly operational reports.
Ensure system stock and physical stock are consistently reconciled.

7. Transporter & 3PL Coordination

Coordinate with transporters, 3PL partners, drivers and service providers for smooth warehouse operations.
Monitor transporter performance, vehicle placement, loading, dispatch and delivery-related issues.
Track delays, shortages, damages and service failures and take corrective actions.
Ensure adherence to agreed operational SLAs and service standards.

8. Cost & Resource Optimisation

Control warehouse operating costs through effective manpower, space, equipment and resource utilisation.
Identify opportunities to reduce handling costs, damages, overtime, transportation-related losses and operational wastage.
Improve warehouse layout and processes to increase productivity and reduce unnecessary movement.

9. Customer & Internal Stakeholder Coordination

Coordinate with Sales, Customer Service, Finance, Supply Chain, HO and other departments for smooth order fulfilment.
Resolve customer and internal stakeholder issues related to stock availability, dispatches, returns and delivery.
Provide timely operational updates and escalate critical issues to management.

10. KPI Monitoring & Continuous Improvement

Monitor key warehouse KPIs such as inventory accuracy, order fulfilment, dispatch accuracy, productivity, OTIF, damages, stock discrepancies and operational cost.
Analyse operational data and identify root causes for recurring issues.
Implement corrective and preventive actions to improve warehouse efficiency.
Continuously improve warehouse processes, SOPs, layouts and resource utilisation.
Support management in achieving operational, service, quality and cost objectives.

11. Audit & Governance

Ensure warehouse readiness for internal, customer and statutory audits.
Maintain proper records and documentation for audit requirements.
Implement corrective actions arising from stock audits, process audits and management reviews.
Ensure compliance with company policies, SOPs and applicable statutory requirements.
Overall Accountability
Accountable for the safe, efficient and cost-effective management of warehouse operations, maintaining inventory accuracy, ensuring timely inbound/outbound activities, leading warehouse manpower, coordinating with transporters/3PL partners and continuously improving operational performance and customer service.