CSM Lead

The Customer Success team is a strategic growth engine for 99’s B2B vertical, ensuring that our corporate clients extract the maximum value from our mobility solutions. We work closely with key stakeholders to build long-term partnerships, drive product adoption, and continuously strengthen client relationships. As a Customer Success Manager, you will play a critical role in driving retention, account health, and organic growth within our portfolio. You will act as a trusted advisor to corporate clients, ensuring their ongoing operational success while uncovering expansion opportunities that position 99 as the leading partner for corporate mobility in Brazil.