Operations Team Member-AFD SERVICES-RA Operations

Job Description – Team member Loan disbursement and Maintenance activity

Key Responsibilities

• Application Review :
• Review loan applications and supporting documents from borrowers to ensure completeness and accuracy.
• Data Entry :
• Ensuring on adherence of all internal process check list, co-ordinating with sales team to get the queries resolved.
• Validation of loan prospect details in salesforce application with documents and boarding of loan into core application
• Updation of multiple parameter like insurance details, asset details, repayment details and other critical details in core application
• Compliance :
• Ensure that all loans comply with bank process notes and guidelines.
• Timeline Management :
• Monitor timelines for loan processing to ensure that loans are processed in a timely manner and meet closing deadlines.
• Control MIS action:
• Preparation of daily outward and inward file for all the file movement
• Updation of CERSAI and ROC’s
• Updation of customer KYC details in bank application
• OD limit management:
• Validating the document and OD requirement basis the LLI sheet and setting of OD limit in finacle application.
• Updation of bank level exposure of customer in glems application.
• Maintenance activity
• Handling customer request to make necessary changes in customer CRN
• Handling customer request to adjust part payments in loan
• Handling customer request in processing excess refund in loan account
• Handling customer in reversal of charges
• Customer receipt accounting in core application

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Problem-Solving

• Address any issues or challenges that arise during the processing of loans, working to resolve them efficiently.

Skills and Qualifications

• Education : Requires a degree in finance, business, or a related field can be beneficial.
• Experience : Previous experience in mortgage processing or related fields is often preferred.
• Technical Skills : Proficiency in mortgage processing software and Microsoft Office Suite.
• Attention to Detail : Strong analytical skills with an emphasis on accuracy in documentation.
• Communication Skills : Excellent verbal and written communication skills for effective interaction with clients and colleagues.
• Organizational Skills : Ability to manage multiple loans and tasks simultaneously while adhering to deadlines.