Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operations

Grade-E0/M1

Role- Gold Loan Relationship

Job Description

• Ensure Gold Loan targets of the branch are met month on month
• Ready to move in market and generate Gold loan leads
• Smooth Process of Gold loan is done at the branch
• Make sure they maintain good relations at branch level BM / BOM / RM / RO and Service staff
• Should always be market and Competition savvy
• 100% maintaining compliance of processing Gold Loan
• Maintenance of Gold loan Registers at branch level
• To identify new assayers for the branch – Maintain 3 assayers for each branch
• Proper documentation of Gold loan and see that it has FPT (First Pass) Authorization
• To maintain Zero NPA of the branch
• TAT to be maintained while processing the Gold loan or Closure of Gold loan
• Closure documents to be sent to CPC Chennai within HO specified period .
• Make sure Weighing machine balance & Assayer agreements are renewed on time.

JOB REQUIREMENT

• Graduation is must
• Good communication skills
• Should have good convincing skills

Source new customers for gold loan products through branch walk-ins, field visits, and local networking Explain product features, eligibility criteria, and documentation requirements to customers Ensure timely processing and disbursement of gold loans Maintain high levels of customer service and satisfaction Cross-sell other banking products such as CASA, insurance, and investment products Ensure compliance with internal policies, audit norms, and regulatory guidelines Maintain accurate records of customer interactions and loan documentation Collaborate with branch teams to ensure seamless operations and customer experience