Client Manager

Critical Tasks and Expected Contributions/Results

• Partner with sales consultants for efficient implementation of new business and smooth transition into the client management team.
• Develop strategic relationships with key partners and understand clients' strategic business goals.
• Champion client needs while balancing business needs and developing solutions based on customers' strategic goals.
• Monitor service delivery execution and identify opportunities for improvement.
• Liaise with internal functions to drive financial results and achieve high customer satisfaction.
• Meet persistency goals and finalize the renewal of client contracts.
• Define the Renewal Strategy with the Client Management and Underwriting Teams.
• Maintain records on SFDC for key accounts and manage clients in line with team procedures.
• Coordinate with regional service partners to enhance client-facing propositions.
• Leverage global client relationships to identify and facilitate growth opportunities.
• Provide subject matter expertise on healthcare and social security regulations for Australia and other markets.
• Associated business travel required.

Key Challenges/Anticipated Changes in Environment

• Foster collaboration and gain support for organizational proposals.
• Liaise with internal departments to ensure optimum service to clients.

Developmental Value of Position

• Opportunities for strategic relationship development and network building.
• Increased senior-level exposure and direct sales work.
• Ability to work independently to achieve business targets.
• Lead research and development of new business opportunities.
• Drive cross-sell activities with other Cigna offices.

Experience/Knowledge, Education and Other Requirements

• University degree preferred.
• At least 2 years of experience in the insurance industry or strategic relationship management.
• Strong analytical skills and attention to detail.
• Excellent negotiation and interpersonal skills.
• Team player with the ability to drive results through collaboration.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.