Operations Support Associate

Operations Support Associate

REPORTS TO: Head of Finance and Operations

EMPLOYMENT STATUS: Part Time, Non-Exempt

• SCHEDULE: Monday–Friday, generally 1:00 –6:00 p.m., approximately 25 hours per week. Occasional additional hours or evening events may be required with prior approval.
• EMPLOYMENT PERIOD: September 9, 2027 - July 30, 2027
• COMPENSATION: $24–$28/hour, depending upon relevant experience.
• LOCATION: 11 Jefferson Avenue, Brooklyn, NY 11238 (on-site)

Job Summary

This position provides afternoon support across the School’s Front Desk, After School, and library operations. The role supports day-to-day school operations, afternoon dismissal, family communication, student transitions, After School programming, and the organization and maintenance of library resources.

Responsibilities

FRONT DESK COVERAGE & FAMILY SUPPORT

• Provide Front Desk coverage during the afternoon and early evening hours.
• Welcome and assist students, families, staff, visitors, and vendors entering the School.
• Support afternoon dismissal and help ensure students are connected with the appropriate After School class, Aftercare group, or authorized adult.
• Respond to routine family questions and direct more complex concerns to the appropriate staff member or administrator.
• Support general Front Desk operations, including answering phones, receiving messages, and assisting with day-to-day school needs.
• Help maintain a safe, organized, and welcoming front entrance and dismissal environment.

AFTER SCHOOL COMMUNICATION & PROGRAM SUPPORT

• Serve as a day-to-day point of contact for families regarding After School programming.
• Communicate routine updates regarding program schedules, cancellations, room changes, instructor absences, and other program logistics.
• Help maintain accurate After School attendance, rosters, enrollment information, and daily program updates.
• Communicate with After School instructors regarding attendance, student needs, room assignments, and schedule changes.
• Support student transitions from the school day into After School programming and Aftercare.
• Coordinate with the Business Office and relevant staff regarding family questions related to registration or program participation.
• Escalate significant student, family, staffing, or program concerns to school leadership.

COLLABORATION & COMMUNICATION

• Work closely with Front Desk staff, After School instructors, faculty, library support staff, and the Business & Operations Office.
• Maintain clear, warm, and professional communication with families.
• Help ensure information is shared consistently among the Front Desk, After School team, faculty, and school administration.
• Participate in relevant meetings or check-ins related to Front Desk, After School, library, and general school operations as needed.
• Provide general operational support during the afternoon as priorities arise.
• Experience working with children and families or in a school, childcare, library, or After School environment preferred.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a busy school environment.
• Strong written and verbal communication and interpersonal skills.
• Comfort communicating directly with parents and caregivers.
• Proficiency with Google Workspace and the ability to learn school registration, library, and communication systems.
• Ability to work collaboratively and professionally with children, families, faculty, staff, and visitors.
• Understanding of, or openness to learning about, Waldorf education and pedagogy.
• Sound judgment and the ability to identify and appropriately escalate student, family, staffing, or safety concerns.