Spa Receptionist Team Leader

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Receptionist Team Leader , you’re not just overseeing the spa reception operation – you’re leading your team to deliver exceptional service, ensuring every guest feels welcomed, cared for, and receives a truly memorable spa experience.

Here's what you'll do during a typical day

• Lead guest welcome and assistance: Greet and welcome all guests entering the spa/salon, oversee check-in and registration procedures, and ensure a warm and personalized arrival experience.
• Oversee guest scheduling: Manage phone and email inquiries, reservations, appointments, and guest requests, ensuring accurate information is communicated to the appropriate team members and appointments run smoothly.
• Supervise administrative operations: Oversee daily administrative tasks, including data entry, filing, correspondence, records, and other operational requirements, while supporting the Spa Manager and ensuring the reception area operates efficiently.
• Lead and support the reception team: Guide, coach, and support Spa Receptionists to maintain high standards of guest service, grooming, communication, and operational procedures.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications

• High School Diploma or University Degree in Hospitality Management, Business Administration, or a related field.
• 2–3 years of experience in a spa, wellness, hotel, or luxury hospitality environment, with previous supervisory or team-lead experience preferred.
• Relevant spa or hospitality certification is an advantage.
• Languages: Fluent in English; additional languages are an advantage.