Clinical Success Manager, EMEA

About Radformation

Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable the design of optimal treatments for patients. Our software focuses on three key areas:

Time savings through automation

Error reduction through automated systems

Increased quality care through advanced algorithms and workflows

We are a fully remote, mission-driven team united by a shared goal: to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient’s treatment quality depends on where they live.

Why this role matters

We are looking for a highly motivated individual who has a passion for treatment planning and enjoys an engaging work day. The Clinical Success Manager will bring their upbeat personality to this role to give presentations to clinics, solve problems on the fly with customers, and proactively reach out to clinics to check in and hear feedback. The Clinical Success Manager will help mentor clinics as they join the Radformation community to assist them in establishing the most efficient workflow and an increase in clinical safety.

This role is ideal for someone looking to take their treatment planning skills to the next level and expand their clinical skill set. As the Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into creating clinics’ dream products. With your clinical background, you will have the ability to teach and improve efficiency in Radiation Oncology clinics throughout the EMEA region.

Responsibilities include

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• Demo, install, and train clinics on Radformation’s suite of automation tools
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• Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
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• Work with the EMEA sales team to demonstrate software to prospective customers and provide training to newly installed clinics
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• Proactively check in with current customers to hear feedback and share new features
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• Host webinars to answer clinics’ questions and highlight features
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• Develop training materials to distribute to clinics
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• Collaborate with clinics on research projects and recruit reference sites with the EMEA sales team
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• Attend congresses and on-site meetings to demonstrate the software and meet with clinicians
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• Up to 15% travel

Required Experience

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• Minimum 2 years experience of clinical treatment planning
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• Strong critical thinking skills
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• Exceptional presentation skills
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• Positive attitude and a passion for excellence in patient care
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• Fluent in English, both written and spoken
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• Fluent in Italian and/or German, both written and spoken

Preferred Experience

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• 5 years experience of clinical treatment planning
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• Teaching experience in treatment planning
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• Customer success experience
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Fluent in French or Spanish

Abilities

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• Passionate about helping other clinics and creating an impact in their workflow
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• Enthusiastic about learning new technologies and sharing them with the healthcare community
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• Thrives with a busy schedule and constant learning environment
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• Excels at multi-tasking and managing multiple projects simultaneously
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• Enjoys listening to clinics’ needs and developing relationships with clinical leaders
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• Master of treatment planning and radiation oncology clinical workflow
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• Ability to maintain a positive attitude in a fast-paced and ever-changing work environment
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• Strong organizational skills and ability to work independently
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• Excellent communication skills, both written and oral
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• Compassionate and welcoming of ideas and feedback