A/R Patient Analyst

Carolina Oncology Specialists has been providing compassionate, patient-centered care since 1983, delivering high-quality oncology and hematology services tailored to each individual's needs. Patients benefit from the convenience of receiving chemotherapy treatments in our clinics, along with expert diagnosis, treatment, and management of a wide range of blood disorders.

Why Join Us?

We are seeking talented, compassionate, and highly motivated individuals who are passionate about making a difference. At Carolina Oncology Specialists, you'll have the opportunity to support the meaningful work of community oncology while helping provide exceptional care and hope to the patients and families we serve. Join a team dedicated to clinical excellence, collaboration, and improving lives every day.

Job Description

Job Title: AR Patient Analyst

Department: Revenue Cycle Management-Billing

Location: Carolina Oncology Specialists TBD

Reports To: RCM Manager

Position Summary

The AR Patient Analyst is responsible for managing patient account balances within accounts receivable and ensuring timely and accurate resolution of outstanding patient balances. This role works closely with patients, payers, and internal teams to resolve billing issues, support collections, and improve overall revenue cycle performance. The AR Patient Analyst plays a key role in reducing aging accounts and enhancing the patient financial experience.

Key Responsibilities

• Review and manage patient accounts with outstanding balances in accounts receivable
• Investigate and resolve patient billing discrepancies, including payments, adjustments, and insurance processing issues
• Follow up with patients regarding balances, payment arrangements, and account resolution
• Work denied or underpaid claims to ensure accurate reimbursement and proper account resolution
• Collaborate with billing, coding, and patient access teams to resolve account issues
• Analyze aging reports and prioritize accounts for follow-up and resolution
• Process adjustments, refunds, and transfers in accordance with policies and procedures
• Communicate with insurance payers to resolve claims-related patient balance issues
• Document all account activity accurately in the practice management system
• Educate patients on account balances, insurance coverage, and financial responsibility
• Identify trends in denials, underpayments, or patient balance issues and escalate to leadership
• Ensure compliance with federal, state, and organizational billing regulations

Qualifications

Required

• High school diploma or equivalent
• Minimum of 2–3 years of experience in accounts receivable, medical billing, or revenue cycle operations
• Knowledge of EOBs, patient billing, and insurance payment processes
• Experience with EHR and practice management systems
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills

Preferred

• Experience in oncology or specialty healthcare setting
• Knowledge of payer guidelines including Medicare, Medicaid, and commercial insurance
• Familiarity with denial management and collections processes

Key Competencies

• Strong attention to detail and accuracy
• Analytical thinking and problem-solving skills
• Effective communication and patient interaction skills
• Time management and ability to meet deadlines
• Ability to manage multiple priorities in a fast-paced environment
• Customer service and patient-centered mindset
• Team collaboration and accountability

Working Conditions

• Primarily office-based or clinic business office environment
• Frequent interaction with patients, payers, and internal departments
• Regular use of computers, phones, and revenue cycle systems

Physical Requirements

• Ability to sit for extended periods
• Ability to use standard office equipment, including computers and telephones