Support Specialist at Collabera — Seattle, United States

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About The Role

Prepare audit sampling, execute auditing and deliver findings to Operations, Training, and internal partner management teams.
Calibrate auditing processes between partner and internal teams
Must be able to verify, document, and communicate audit results, develop an audit report, and evaluate the effectiveness of corrective action and follow up.
Must be able to audit in a professional, ethical, and objective manner using and interpreting applicable standards or requirements, with an awareness of potential legal and financial ramifications
Excellent time-management skills and organizational agility, including the ability to effectively balance multiple ongoing projects, tasks and priorities
Develop creative methods and process for improving core metrics based on audit findings
Ability to identify and articulate issues, translate them into business requirements and escalate issues appropriately
Proven analytical and problem solving skills with attention to details; process improvement skills
Demonstrated ability to lead and influence work of others
Address special projects as necessary and adapt to the changing requirements of the business
Ability to understand Seller’s perspective and audit from their overall experience, not only the associates.
preferably in a quality process/documentation role supporting a customer service environment
Strong analytical skills that can be used to identify patterns, outliers and opportunities
Strong verbal and communication skills
Ability to manage the stress of the position (for example, deadline pressures and ambiguity)
Client is looking for a candidate who is very proficent in ( Germen OR French) Language.