Product Manager, Membership & Payments

Responsibilities

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• Own key parts of the membership lifecycle end to end, including onboarding, activation, payments, subscriptions, and reactivation
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• Develop a deep understanding of our membership and payment funnels, using data to identify opportunities, diagnose issues, and improve conversion and reliability
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• Build and evolve payment experiences across Apple in-app purchases and third-party payment providers
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• Proactively identify problems and opportunities across the member journey and drive them toward resolution with a high degree of autonomy
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• Own the roadmap and execution for your product area, from problem definition and prioritization through launch and iteration
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• Lead a cross-functional team across engineering, design, and data, creating clarity, making tradeoffs, and driving work forward

Requirements

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• 4+ years of product management experience, including significant experience leading the day-to-day work of cross-functional engineering teams
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• Experience owning consumer subscription products and the funnels that drive activation, conversion, retention, or reactivation
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• Deep production experience with Apple StoreKit payments and subscriptions for an iOS consumer product
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• Production experience with third-party payments and subscriptions, ideally Stripe, for a B2C subscription product
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• Strong technical and analytical fluency, including experience working with engineers on complex payment systems and using funnel data to diagnose problems and measure impact
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• Proven ability to own complex products from strategy through detailed execution and consistently deliver on commitments
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• A bias toward action, strong ownership mentality, and willingness to get deep into the details rather than operate a layer above the work