Executive Director Operations

Calling All Esteemed Leaders! Are you an operations leader who thrives in complex ambulatory care environments and is passionate about improving access, quality, operational performance, and patient experience? Do you enjoy leading across multiple geographies, partnering with clinical and operational teams, and driving system-wide alignment? If so, we invite you to explore this opportunity with Providence.

The Role

The Executive Director of Operations is responsible for the operations of ExpressCare Retail locations in Oregon, Washington, Alaska, and Montana as well as the virtual business servicing the seven states within Providence footprint, and the two Urgent Care clinics wholly owned by ExpressCare in Washington and Alaska. The Executive Director is also responsible for system alignment in operations for all urgent cares across the Providence System.

Under the direction of the Chief Clinical Officer, the Executive Director assists in developing strategies and accountabilities that lead to the alignment, standardization and ongoing improvement of professional practice, clinical operations, and financial stewardship by evaluating, designing, and implementing best practice. Responsible for facilitating quality improvement processes and implementing the necessary components to achieve the desired outcomes.

This position is responsible for implementation of key business strategies and project management including planning, organizing, and directing the development of complex projects of strategic importance.

This position requires expertise in developing long range business plans to complement and in conjunction with the growth strategies within ambulatory services, acute care, clinical programs, and Providence Medical Groups.

What You’ll Do

• Manages assigned operations effectively and efficiently in all Express Care locations.
• Ensures alignment in operations, quality metrics, and clinical protocol in Urgent Care clinics and Express Care.
• Monitors the accuracy and reliability of financial data as it pertains to department oversight.
• Implements organized management and administrative functions throughout the ambulatory setting including the establishment of clear lines of responsibility and accountability within department leads.
• Participates in designing strategies that address the unique needs of a diverse workforce, patient population, and community.
• Implements a comprehensive management reporting system for department manager accountability. Implements organized management and administrative functions throughout the ambulatory setting including the establishment of clear lines of responsibility and accountability within department leads.
• Works collaboratively with multidisciplinary and highly matrixed team leadership to accomplish strategic regional goals and objectives.
• Ability to manage multiple geographical sites effectively while maintaining strong professional relationships at all locations.
• Understands organizational revenue, expense performance and capital planning and uses this knowledge strategically to influence operational and clinical decisions.
• Ensures the professional and administrative staff monitor and evaluate the quality and appropriateness of patient care and clinical performance, resolves identified problems and reports information to the CCO pertinent to fulfilling the responsibility for the quality of patient care.
• Coordinates ambulatory services with the identified needs of the patient population served.
• Participates in the development of and assists in the process of maintaining a formal budget. The budget should reflect a clear, concise coordinated financial program for attaining goals and objectives. Participation with general capital expenditures and cash flow benefits shall also be involved.
• Provides for personnel policies and practices through the management of administrative staff.
• Provides direct daily leadership to various leaders and teams to include budget management, team development, employee engagement, patient satisfaction, regulatory compliance, and planning.
• Effectively coordinates the integration efforts of regional and site-based programs to maximize existing resources and expands services to meet community needs. Works closely with service area managers and administrators during planning and implementation phases of clinical or business changes for various services.
• Participates actively in strategic planning and budgetary formation in conjunction with the Finance Manager to ensure strong and focused operational and financial management of the areas assigned, as well as the service area. Assists with operations related compliance preparedness and audit processes as indicated.
• Supports employed providers and physicians by knowing and understanding their issues and works with providers and physicians to provide appropriate support and operational environment.
• Participates in the coordination and review of all expansion and physical redesign of facilities. Works closely with facility planners, attends appropriate meetings regarding implementation, equipment and furnishings.
• Works closely with the information system teams to ensure appropriate technological support is in place.

What You’ll Bring

Education & Credentials

• Bachelor's Degree in Healthcare or Business Administration or a clinical degree, and Master's Degree in Healthcare or Business Administration or a clinical degree.
• Coursework/Training: Professional Clinical license (preferred).
• RN preferred

Experience & Expertise

• 10 or more years of progressive leadership experience in Ambulatory/Acute Care preferably in leading, organizing and managing major clinical programs and business services and functions.
• Experience in a complex healthcare delivery environment, including primary and specialty clinic operations, financial management, long-term and assisted living ancillary services, dietary services, and interpreter services in a critical access facility.
• Strong Data Analytics background
• Solid financial background gained through both operational and business planning experience.
• Experience in an integrated delivery system (preferred).
• Possess and be able to demonstrate a working knowledge of healthcare reimbursement principles, information systems, cost management, and quality improvement and service excellence concepts.
• Understand and be comfortable in a matrix structure environment.
• Understands process management techniques and principles of Six Sigma and LEAN.
• Understanding of and be able to maximize use of Internet and Intranet.
• A working knowledge of various software: Excel, Word, PowerPoint is necessary.

Professional & Leadership Capabilities

• Evidence of a strong ability to lead teams and maintain positive professional relationships.
• Able to develop strong working relationships with physicians and other healthcare professionals.
• Able to process information and adapt quickly to changing healthcare environment.
• Use cognitive thinking skills, lead multidisciplinary groups and prioritize and organize work in an accurate and timely manner.
• Able to adjust facility operations to meet the highest level of organizational performance as measured by system standards.
• Demonstrates ability to communicate in an honest, straight forward manner while developing an environment of collaboration and consensus building.

Why Join Us?

• Multi-State Operational Leadership: Provide leadership for ExpressCare Retail locations across Oregon, Washington, Alaska, and Montana, virtual care operations across Providence's footprint, and urgent care clinics in Washington and Alaska.
• System-Wide Impact: Support operational alignment for urgent care services across the Providence System.
• Strategic Growth & Integration: Help advance long-range business planning, operational standardization, quality improvement, and clinical program growth across ambulatory services .
• Collaborative Leadership Environment: Partner with clinical, operational, financial, and information services leaders to improve care delivery, operational performance, and patient experience.

Ready to Shape the Future of Healthcare?

If you are an experienced healthcare operations leader with expertise in ambulatory care, strategic planning, operational excellence, and team leadership, we encourage you to apply and help advance ExpressCare and urgent care services across Providence.

The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of three days onsite, two days remote and live within a reasonable commuting distance to the ministry or service area they support and lead.