Technical Support Professional

Responsibilities

• Technical customer support and service for national Solar & Energy customers and internal interfaces
• Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback
• Coordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, and customer training)
• Proactively sharing expertise within the national support team and across relevant departments
• Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements
• All other duties as assigned by management (e.g. nomination for projects/desks)

Requirements

• Technical education
• Additional professional qualifications obtained through continuing education or several years of professional experience
• Professional experience in technical support
• English language skills and/or local language at a level appropriate for the position

Responsibilities

• Technical customer support and service for national Solar & Energy customers and internal interfaces
• Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback
• Coordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, and customer training)
• Proactively sharing expertise within the national support team and across relevant departments
• Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements
• All other duties as assigned by management (e.g. nomination for projects/desks)

Requirements

• Technical education
• Additional professional qualifications obtained through continuing education or several years of professional experience
• Professional experience in technical support
• English language skills and/or local language at a level appropriate for the position

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