Senior Associate, Specialist, Product Management, Deposits

About The Role

Key Accountabilities

‧ Responsible for product management, customer communication, campaigns, performance monitoring to ensure a sustainable business momentum.

‧ Facilitate the collaboration and alignment with key stakeholders to streamline E2E process for better customer experience and service turnaround time.

Job Duties & responsibilities

‧ Develop and execute new product / pricing initiative to deliver deposits growth aspiration.

‧ Coordinate and work closely with internal stakeholders to streamline the end-to-end process.

‧ Provide the frontline a clear, relevant and timely product / program launch, and necessary training.

‧ Constantly review, propose actions, and coordinate with key stakeholders to improve product related process for better customer experience delivery.

‧ Responsible for business performance tracking, regulatory reporting, portfolio management, and customer feedback handling.

‧ Work with Marketing, Legal & Compliance for communications development and ensure that particular risks inherent in certain products are fully and clearly explained and all closures comply with regulatory requirement and Group policy.

‧ Support system enhancement and user acceptance testing when necessary.