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Desktop Support

BCforward · Billerica, MA, United States

IT - Network / Systems / DB AdminImported listingcontract30 days ago

About The Role

Desktop Support

Billerica, MA

6 - 12 months

Billerica, MA

Role: CE 5 (possible contract to hire)

End Client: Merck

Minimum Wage to Contractor: $17.86

Job Duties

Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Installs and optimizes HW/SW/Networking product and configurations at customer sites. May diagnose and resolve product performance problems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation. Maintains a functional understanding of company service solutions.

Required Skills

  1. Technical Troubleshooting,Advanced
  2. Laptop PC, Install/Support,Advanced
  3. Desktop PC. Install/Support,Advanced
  4. Excellent Customer Service Experience Required
  5. CompTIA A+ is preferred
  6. 3 years IT experience required

Sandra Taylor

571-267-4186

Sandra Taylor

571-267-4186

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