Unit Assistant - Breast Center Department - Optional

Join our Breast Center team and play an important role in helping patients feel welcomed, supported, and cared for throughout their visit. As a Unit Assistant, you'll greet patients, coordinate appointments and records, assist with department operations, and help ensure a smooth experience for both patients and caregivers. If you enjoy helping others and thrive in a fast-paced healthcare setting, we'd love to hear from you.

This role is also an excellent opportunity for college students interested in a career in radiology or medical imaging. Candidates must have weekday availability, making it a great fit for students who have not yet started their clinical rotations and are looking to gain valuable healthcare experience.

Location

• TriHealth - Thomas Care Center

Schedule

• Optional/PRN position
• Day shift
• Rotating weekend commitment, as needed

Incentives & Benefits

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

https://careers.trihealth.com/what-we-offer/benefits

This PRN position is not eligible for TriHealth benefits.

Minimum Job Requirements

• High School Diploma or GED Degree or GED (Required)
• Up to 1 year experience Professional (Required)
• Type 30 wpm

Job Overview

This position, under the direction and supervision of the Clerical/Radiology Supervisor or Manager, is responsible for providing the clerical support necessary for Imaging Services. This could includes greeting patients, activating the pre-admitted outpatient, acquiring signatures for consents and NNC's, entering orders, patients, working in the PACS environment, responding to email, phone and fax requests, doing routine audits of Epic/PACS databases, correcting/editing reports from radiologists, and other clerical functions as required by their designated site. This position may also coordinate with lead technologists the flow of patients throughout the department, responsible for patient observation, patient transport and assisting patients with personal needs and needs to be able to recognize status change and call for appropriate assistance and is available for other duties as needed. In addition to the direct supervisor, this position receives oversight from the Radiologist.

Job Responsibilities

• Demonstrates knowledge/competency of the hospital information system. Utilizes effective phone techniques following service excellence, HIPPA guidelines, and obtaining accurate information with the appropriate follow through
• Maintains accurate records through the completion of all paperwork.
• Greets all patients, physicians, and staff pleasantly with prompt and courteous service
• Demonstrates organizational and communication skills
• Coordinates with lead technologists/technologists the flow of patients throughout the department, responsible for patient observation, patient transport and assisting patients with personal needs. Recognizes patient status changes and calls for appropriate assistance.
• May also require starting IVs.

Working Conditions

• Bending - Rarely
• Climbing - Frequently
• Concentrating - Consistently
• Continuous Learning - Frequently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Frequently
• Kneeling - Rarely

Lifting

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community