LAN/Server Technician (39793)

Server Support, Desktop support, support customers on the ADOT network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Monitors system reliability and availability. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between Phoenix sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.

General working knowledge of infrastructure technologies

Ticketing and Department operating procedures

Knowledge of Microsoft products including operating systems (XP, W7 and W10) and Office

Knowledge of Macintosh operating system for both desktops and servers (Yosimite)

Computer hardware configuration and repair knowledge

Knowledge of Ethernet network topology to assist with troubleshooting network issues

Knowledge of IT infrastructure industry standards and best practices

Strong customer service skills

Excellent interpersonal, written and oral communication skills

Advanced troubleshooting skills

Excellent self-organization and time management skills

Problem definition and alternative analysis skills

Active Directory

Experience with Windows 7 and 10

Experience supporting a Mac environment

Experience with Project Management

Experience with Scripting

Experience with SQL

• Experience with Backup solutions
• Bachelor's degree plus 8 or more years of experience in systems administration (or equivalent experience)

Additional Information

• "All your information will be kept confidential according to EEO guidelines".
• All candidates who are authorized to work in US are encouraged to apply.
• Candidates must clear the Background check prior to commencing the assignment.

THIRD PARTY CANDIDATES

Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.