Success Architect (Sales Cloud/ Platform, French or Italian Speaking)

Join Salesforce's worldwide Customer Success team as a Success Architect specializing in Sales Cloud. In this role, you will provide expert guidance on solution design, optimize system performance, and offer strategic insights into application lifecycle management. You will collaborate closely with various teams across Customer Success and the Product organization to drive long-term solutions for customers. This position requires strong communication skills, expertise in Salesforce products, and a passion for continuous learning.

• Assurer le succès des clients en fournissant des conseils d'expert sur la conception de solutions, en garantissant l'évolutivité, la sécurité et le respect des meilleures pratiques.
• Collaborer avec diverses équipes au sein de l'organisation pour résoudre les problèmes techniques immédiats tout en identifiant les causes profondes pour prévenir les problèmes futurs.
• Établir des relations solides avec les clients stratégiques, en évaluant leurs mises en œuvre de Sales Cloud et en fournissant des recommandations d'expert sur l'architecture technique.
• Ability to identify design inefficiencies, recommend optimizations and drive customer transformation
• Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences
• High proficiency in English
• Ability to assess business objectives, propose solution options and drive stakeholder alignment
• Passion for continuous learning and staying ahead of emerging technologies
• Provide data-driven insights on customer success stories and industry trends
• Proven ability to lead discussions, influence decision-making and advocate for best practices
• Strategic Thinking & Problem Solving
• Expertise in Salesforce products, platform capabilities, technical governance and best practices
• Experience with large-scale, complex implementations, including SaaS, PaaS multi-tenancy, and multi-tiered infrastructure
• Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices
• Solution Design & Architecture
• Communication & Leadership
• Skilled in creating clear, visually compelling design documents for diverse stakeholders
• 8+ years of experience in software, system or enterprise architecture
• Business-level fluency in either French or Italian
• Familiarity with industry- or vertical-specific solutions (preferred)
• Interested, but not sure if you have the exact qualifications for this role? We encourage you to apply and tell us how your qualifications would help you adapt to the role requirements successfully!
• Certifications: Salesforce Admin, Salesforce Advanced Admin, Sales Cloud Consultant, Platform App Builder, Platform Developer
• Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica) and third-party connectors
• Strong knowledge of Salesforce Sales Cloud features, including opportunity/pipeline management, forecasting, email integration and advanced capabilities such as Einstein Conversation Insights, Sales Engagement and Sales Performance Management
• Salesforce Development
• Secure & Scalable Architecture
• Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware and event-driven architectures
• Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations
• Expertise in Sales Cloud
• Ability to configure and optimize these features to meet business needs
• Proficient in designing and managing data models, relationships (lookup/master-detail), validation rules and data governance best practices
• Expertise in role hierarchy, sharing rules, profiles, permission sets and security configurations
• Great to have: Certified Architect Credentials (Application and System Architect)
• Hands-on experience with APEX programming, Visualforce and Lightning Web Components (LWC)
• Skilled in identifying and resolving common anti-patterns, including inefficient SOQL queries, improper bulk processing, excessive DML operations and suboptimal sharing and security model configurations
• Ability to develop and optimize custom triggers, controllers, batch jobs and asynchronous processing
• System Integration & Extensibility
• Data Management & Integration
• Familiarity with governor limits and best practices for efficient code execution
• Experience working with OAuth, Platform Events, External Objects and tools like Salesforce Connect and Event Relay