Outbound Product Manager (Agentforce Service Cloud)

Join Salesforce as an Outbound Product Manager for the Agentforce Service Cloud. In this role, you will own the Agentforce adoption program, manage the entire portfolio, and drive adoption at velocity. You will work closely with customers, field teams, product, and partners to ensure the first 100 customers go live and that the playbook is sharp enough to take the next 900 without you in every room.

• Gérer l'ensemble du programme d'adoption d'Agentforce, y compris le suivi du portefeuille, la vitesse de déploiement, la résolution des obstacles et le reporting.
• Établir un rythme opérationnel et maintenir une cadence quotidienne avec les équipes produit, FDE, CSM et PS pour les premiers clients.
• Intégrer les retours des clients sur le terrain et les transmettre aux responsables produits dans un délai d'une semaine.
• Engineering background or equivalent technical depth: you can get into the architecture of a problem, understand what is blocking a deployment, and have a credible conversation with the engineers fixing it
• Proven operator: you manage portfolios, not just projects. You can hold many customers in view simultaneously, spot systemic blockers, and move fast to resolve them
• 8+ years of technical product management, product operations, or deployment strategy experience — with a track record of driving complex, cross-functional programs to outcome in enterprise AI, cloud, or SaaS
• Exceptional communicator: you can write a crisp exec summary and walk into a room with a VP of Product to make a product case — on the same day
• Comfortable in ambiguity: this program is being built as it runs. You can create structure from noise and give teams clarity when there is none
• Deep familiarity with AI and agentic systems — not as a spectator. You have gone hands-on with LLMs, agent frameworks, or AI-powered products and understand how they fail in enterprise environments
• Growth hacker DNA — obsessed with the adoption number, creative about how to move it, relentless about what is in the way
• Excited to travel ~25% of the time to be present with customers, field teams, and product stakeholders
• Familiarity with Salesforce platform: Agentforce, Service Cloud, FDE/PS go-to-market model
• Experience at or alongside a hyperscaler (Google, AWS, Azure, Salesforce) running large-scale technical deployment or adoption programs
• Background in voice technology, telephony infrastructure, or contact centre deployments
• Prior outbound PM experience: packaging, partner enablement, or customer-facing product roles
• Experience building and running deployment playbooks used by partner or field ecosystems at scale