Senior Specialized Customer Success Manager (CLM (Evisort))

Join Workday as a Senior Specialized Customer Success Manager for CLM (Evisort). In this customer-facing role, you will leverage your deep CLM domain expertise and product knowledge to accelerate adoption and customer maturity. You will design and own structured success and adoption plans, lead proactive customer engagements, and act as a trusted advisor to senior stakeholders. You will also collaborate cross-functionally with Sales, Core Customer Success, Services, Product, and Operations.

• Collaborate with the Workday account team to accelerate adoption and customer maturity against success milestones.
• Design and own structured success and adoption plans tailored to each customer’s starting point and objectives.
• Lead proactive customer engagements that accelerate adoption and maturity, using product usage data and customer feedback to assess adoption.

• Demonstrated ability to collaborate effectively across Sales, Services, and Product
• Minimum 5 years of experience managing customer relationships focused on adoption, value realization, and long-term success
• Minimum 8 years of experience in a customer-facing services role (Customer Success, Consulting, Engagement Management, or similar) within complex SaaS environments
• Excellent verbal and written communication skills, including executive-level facilitation
• Ability to travel up to 20%
• Proven ability to lead complex, strategic customer engagements with multiple stakeholders
• Comfortable operating in evolving, incubating environments where motions are being refined and scaled
• Minimum 1 year of Contract Lifecycle Management (CLM) experience required
• Strong experience using data and adoption metrics to assess maturity and tell a compelling value story
• Minimum 3 years of experience managing customer relationships focused on adoption, value realization, and long-term success
• Minimum 5 years of experience in a customer-facing services role (Customer Success, Consulting, Engagement Management, or similar) within complex SaaS environments
• ---Basic Qualifications (Required) Customer Success Manager---
• ---Basic Qualifications (Required) Sr. Customer Success Manager---
• ---Other Qualifications---