Customer Support Specialist

Join Wise, a global technology company on a mission to make money management easier and more affordable for everyone. As a Customer Support Specialist, you will be the first point of contact for customers, handling complex issues with empathy and ownership across phone, chat, and email. You will be based in Hyderabad, working night shifts, and will receive a competitive salary along with restricted stock units.

• Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.
• Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation.
• Meet performance targets across KPIs such as resolution rate, quality and handling time.
• Experience:
• Has a minimum one year customer support experience in a contact centre and a desire to continue to grow their career with Customer Support.
• Experience working across multiple channels (phone, chat, email)
• Adherence: Proven track record of meeting quality standards in a contact centre role.
• Language: Fluent and proficient in English. Other languages is a plus.
• Communications: Strong communications skills and empathy, with the ability to manage difficult conversations with customers.
• Flexibility:
• Flexibility in working hours/shifts (weekend, public holidays shifts). Specialists may be required to attend team calls, including video interaction with other offices
• Able to understand the direct contribution of consistent presence and schedule adherence to holistic business needs.
• Mindset:
• Self starter, able to work independently with knowledge resources, proactive, solution oriented, ownership mindset.
• Great fit to our values and company culture.
• Able to keep up with constant change, patient, and flexible.
• Willingness to use emerging technology where appropriate
• Security: Understanding and following data security procedures is critical, especially as data privacy regulations evolve.
• Compliance:
• Must be legally authorized to work in the assigned location.
• Required to complete successful background screening.

## Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit [<Wise.Jobs>](https://www.wise.jobs/).

Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit [<Wise.Jobs>](https://www.wise.jobs/).

Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).