Strategic Customer Success Manager

Join PathFactory, a content intelligence platform that helps B2B marketing, sales, and support teams create personalized content experiences. As a Strategic Customer Success Manager, you will build and nurture high-value relationships with our largest and most complex enterprise accounts, drive strategic initiatives, customer retention, and ensure customers realize the full value of their investment. You will collaborate with multiple functions, engage with senior executives, and identify growth opportunities within accounts.

• Develop and execute customized strategies for large, complex enterprise accounts to ensure alignment between PathFactory’s solutions and the customer’s broader business goals.
• Identify opportunities to cross-pollinate PathFactory with Kaltura solutions for value-add and expansion opportunities.
• Engage with senior executives, management, and individual contributors across marketing and IT departments to drive adoption and value realization.
• Ability to collaborate effectively with senior executives, marketing leaders, and IT departments
• Experience managing 20+ accounts
• Experience managing pipeline, forecasting, and executing short-term sales processes
• Strong problem-solving skills and the ability to manage multiple stakeholders across complex organizations
• Track record of working with Fortune 500 companies
• Proven track record of driving customer engagement and retention in a SaaS environment
• 5+ years in an Enterprise customer success and/or selling role
• Consistently meet retention and organic growth quotas
• Ability to travel from time to time, as required
• Self-motivated team player who has fresh ideas and thrives on team success
• Familiarity with the Martech industry and Enterprise technology is a strong advantage
• If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day