Technical Support Engineer, Pressable

Join Pressable, a leading managed WordPress hosting provider, as a Technical Support Engineer. In this role, you will provide expert-level support for WordPress and hosting-related inquiries, perform advanced troubleshooting, and collaborate with cross-functional teams. Ideal candidates will have extensive knowledge of WordPress, performance optimization, and security issues. This is a remote position open to candidates in Latin America.

• Interacting with existing and potential customers by responding to WordPress and platform-related inquiries through live chats and email-based tickets.
• Performing advanced troubleshooting for WordPress and platform-related issues, including performance issues and bottlenecks.
• Investigating WordPress security issues, identifying indicators of compromise, and pinpointing potential entry points or causes.