Head of Product Operations

Join PermitFlow, a groundbreaking company revolutionizing the construction industry. As the Head of Product Operations, you will build and lead our Product Operations function, defining our planning, operating, launching, and measuring processes. You will hire and develop a team of Product Operations Managers, establish quality standards, and partner closely with leadership to improve product execution. This is a player-coach leadership role that requires exceptional operational judgment and strong product instincts.

• Construire et diriger l'organisation des opérations produit de PermitFlow, en l'évoluant en un partenaire stratégique intégré dans l'ensemble de l'entreprise.
• Définir le système d'exploitation produit de PermitFlow, y compris les processus de planification, les normes de PRD, les processus de lancement, les métriques produit, les systèmes de feedback client.
• Posséder et faire évoluer les systèmes qui soutiennent la planification, l'exécution, les lancements et la mesure des produits pour garantir la cohérence, l'évolutivité et la clarté à mesure que l'entreprise se développe.
• We’re open to calibrating the level of this role based on the candidate’s experience and scope of impact, from Manager through Head of Product Operations
• Active AI fluency, with AI tools integrated into your daily operating workflow. Strong opinions on how AI is changing the way Product Operations teams work and a track record of evolving your own process accordingly
• Excellent communication and collaboration skills, with the ability to partner closely with Product and Engineering leadership and hold your own in strategic and technical conversations
• 3+ years of experience leading and managing teams, ideally in a high-growth startup or technology company
• Ability to balance strategic thinking with hands-on execution in a fast-moving environment
• Exceptional operational judgment across planning, prioritization, product development, launches, measurement, and cross-functional execution. Systems thinking, not just strong project management
• Strong experience standing up Product operating processes, including planning rituals, PRD quality standards, launch readiness, product reviews, customer feedback systems, and product metrics
• Proven experience building Product Operations teams and functions from early-stage to scale
• 8+ years of experience in Product Operations, Business Operations, Strategy & Operations, or B2B SaaS product leadership. Experience supporting complex workflow products with data-heavy systems and cross-functional stakeholders
• Player-coach mentality with the ability to do hands-on Product Operations work while simultaneously building and scaling a team
• We’re ultimately looking for the strongest product operations leader for the business, with title and scope matched to their track record and leadership experience