Senior Technical Account Manager

Join the COOL company as a Senior Technical Account Manager, where you will guide publisher partnerships from onboarding to growth. You will be responsible for driving retention, strategic monetization, and cross-team impact in AI-powered advertising. As the primary point of contact for assigned accounts, you will collaborate with internal teams to deliver a smooth and impactful experience throughout the publisher lifecycle. This role requires 4-6 years of experience in Technical Account Management, Account Management, Partner Success, Ad Operations, or a similar client-facing role within the digital advertising / Ad Tech ecosystem.

• Serve as the primary technical and strategic account owner for a portfolio of publisher and platform partners, driving partner success, revenue growth, retention, and long-term relationships.
• Own the end-to-end partner lifecycle, including onboarding, technical integrations, implementation, QA, launch, troubleshooting, and ongoing optimization.
• Act as the bridge between partners and internal teams to ensure seamless integrations, reporting, resolve technical issues, and improve account performance.
• 4-6 years of experience in Technical Account Management, Account Management, Partner Success, Ad Operations, or a similar client-facing role within the digital advertising / Ad Tech ecosystem
• Exceptional communication (verbal and written) and interpersonal skills—able to communicate effectively with both technical and non-technical stakeholders
• Ability to understand technical integrations and collaborate effectively with other departments
• Comfortable working independently in a fast-paced, remote-first environment
• Strong understanding of the programmatic advertising landscape, and Hands-on familiarity with ad tech concepts
• Excellent project management skills; highly organized with the ability to juggle multiple priorities and stakeholders
• Data-driven mindset with the ability to analyze and interpret performance metrics
• A team player with a proactive, problem-solving approach and high attention to detail
• Bonus points for experience with CTV/App monetization, Supply-side tech, etc
• Bachelor’s degree or equivalent
• Additional certifications in Digital Marketing, Ad Tech, or Programmatic Advertising are a plus
• Curious, research-minded, data-informed
• Creative confidence
• Proactive communicator
• Collaborative mindset and great teamwork skills
• Skilled at receiving and providing direct feedback
• Must have a player/coach mentality, willing to both execute and lead
• Thrives in a start-up culture
• Entrepreneurial & adaptable; great learning skills
• Must be able to work primarily between the hours of 9:30 AM - 6:30 PM ET
• Able to search for possible solutions and apply them
• Ability to juggle multiple projects concurrently and set and meet deadlines
• A sense of humor and a love of online culture