Head of Research (12 Month Fixed Term Contract, Maternity Cover)

Join Moonpig as the Head of Research on a 12-month fixed-term contract, covering maternity leave. In this role, you will lead and develop the research team, deliver key research priorities, and strengthen the Voice of the Customer. You will also scale research capability across the organization and build trusted relationships with senior stakeholders. The position offers a hybrid work model, with two days in the office per week, and a range of benefits including an attractive annual bonus scheme, private medical insurance, and generous holiday allowance.

• Lead and develop the research team, delivering key research priorities and strengthening the Voice of the Customer.
• Own and deliver the Research roadmap against Moonpig’s highest-priority customer and business questions, making clear decisions about where Research can have the greatest impact.
• Build trusted relationships with senior stakeholders across Moonpig and confidently represent the customer in senior conversations, using customer evidence to identify opportunities and influence decisions.
• We’re looking for someone pragmatic, confident and focused on delivery. Someone who can turn customer understanding into action and make sure Research continues to have a meaningful impact on our customers and Moonpig’s growth
• Excellent communication and stakeholder-management skills, including confidence working with senior leaders
• Strong synthesis and storytelling skills, turning complex evidence into simple, useful recommendations
• Strong customer focus and an ability to bring customer needs into business conversations and decisions
• Ability to quickly understand an existing strategy and roadmap, identify what matters most and create momentum behind it
• Broad understanding of qualitative and quantitative research, with good judgement about the right level of research for the decision at hand
• Experience enabling and coaching non-researchers to conduct effective research while maintaining appropriate quality standards
• Strong track record of delivering research programmes and initiatives from idea through to implementation
• Strong project delivery skills, with a pragmatic and outcome-focused approach
• Experience supporting, coaching or developing research teams, with a collaborative and supportive approach
• Significant experience in UX, Product, Customer or Consumer Research within a digital or product-led organisation
• A collaborative, approachable working style and the ability to build strong relationships across different teams
• Comfortable navigating ambiguity, making decisions and moving work forward
• Curiosity about AI and emerging research technology, particularly how they can help researchers and organisations learn faster