Vice President of Strategic Accounts

Join Planet, a leading payments and commerce platform, as the Vice President of Strategic Accounts. In this senior leadership role, you will provide commercial leadership for a portfolio of strategic enterprise hospitality customers, lead an experienced Account Management team, and drive revenue growth and relationship objectives. You will work closely with various stakeholders to convert customer needs and market opportunities into scalable growth. Additionally, you will be responsible for the commercial performance of the team, establishing clear objectives and performance metrics, and fostering a culture of accountability and collaboration.

• Lead and develop a team of experienced Account Directors responsible for Planet’s most strategic hospitality customers, ensuring delivery against revenue, growth, retention, and strategic account objectives.
• Drive adoption and execution of Planet's Maintain, Grow, Explore framework across the strategic accounts organization, fostering a culture of accountability, collaboration, customer advocacy, and commercial excellence.
• Act as an executive sponsor and trusted advisor to C-suite and senior stakeholders across strategic hospitality customers, identifying, developing, and closing complex growth opportunities across Planet’s payments, software, and commerce portfolio.
• 10+ years of experience in enterprise account management, commercial leadership, strategic customer growth or related senior commercial roles
• Proven success managing large, complex enterprise customers within hospitality, travel, payments, fintech or enterprise technology environments
• International mindset with experience working across cultures and regions
• Strategic thinker with the ability to balance long-term growth initiatives with near-term commercial execution
• Exceptional communication, negotiation and stakeholder management skills
• Deep knowledge of payments and commerce solutions, with the ability to translate customer challenges into compelling commercial propositions
• Results-oriented leader with strong commercial acumen, operational discipline and customer focus
• Demonstrated experience leading and developing high-performing commercial teams
• Track record of managing executive-level customer relationships and influencing senior stakeholders across multiple geographies
• Experience supporting international expansion initiatives, multi-country customer programmes or global enterprise rollouts is highly desirable
• Strong understanding of the hospitality ecosystem, including payments, PMS, POS, commerce platforms and hospitality technology providers
• Additional language skills are advantageous