Vice President of Customer Success

Join Silverfort, a leading cybersecurity company, as the Vice President of Customer Success. In this role, you will lead and scale our global Customer Success organization, drive revenue growth, and ensure customers realize measurable value from our platform. You will collaborate cross-functionally with various departments and serve as an executive sponsor for top strategic accounts. Additionally, you will build and mentor a high-performing leadership team and champion a customer-centric culture across the company.

• Lead and scale the global Customer Success organization across various segments, ensuring the right coverage model and team structure for each.
• Own adoption, renewal, and expansion, partnering closely with Customer Solutions, Sales, Product, Engineering, Support, and Marketing to ensure customers realize measurable value.
• Build and mentor a high-performing, people-first leadership team; recruit, develop, and retain top Customer Success talent globally.

• Experience operating in a global, multi-region organization, with cultural fluency and experience managing distributed teams
• Proven experience supporting both SaaS and on-premise/hybrid deployment models
• Experience in the security/cybersecurity industry strongly preferred
• A track record of leading a CS organization responsible for $100M+ in revenue, with direct, specific experience helping scale that business while maintaining industry-leading NRR (able to speak concretely to the strategies, systems, and team changes that drove that outcome)
• Deep fluency in CS operating metrics and systems (NRR/GRR, churn, health scoring, CS platforms such as Gainsight/ChurnZero/Planhat, CRM tools)
• 10+ years in Customer Success, Account Management, or related revenue leadership roles, with 5+ years leading global CS organizations at scale
• Strong cross-functional collaboration skills; a track record of effectively partnering with Sales, Product, Engineering, and Marketing leaders as true peers
• Excellent executive presence; comfortable engaging with C-level customers
• A genuine people-first leadership style — someone who invests in developing managers and ICs, builds trust across a global team, and leads with empathy alongside accountability
• Demonstrated experience managing a multi-segment coverage model — Strategic, Enterprise, Commercial, and Digital Touch/Tech Touch customers — with tailored strategies for each
• Experience in identity security, cloud security, or adjacent infrastructure security categories
• Experience through a hyper-growth stage
• Success with land and expand sales motion