Head of Operational Development (CIB)

Join our Corporate & Institutional Banking team as the Head of Operational Development. In this critical leadership role, you will shape the future capability of Operations across Markets, Lending, and Trade. You will translate strategic priorities into operational delivery, build a roadmap for sustainable growth and transformation, and work across various teams to improve client outcomes, productivity, resilience, and long-term growth. This is an opportunity to make a significant impact on the evolution of Operations and support future growth.

• Shape and lead the Operations development agenda, building a single roadmap across operational excellence, workforce planning, performance, process intelligence, automation and AI-enabled capability.
• Develop the operating model, forecasting and workforce planning capability needed to support growth, productivity improvement, offshoring opportunities and long-term operational resilience.
• Own and enhance the Operations performance framework, building meaningful MI, scorecards and insights that enable leaders to understand operational health, identify productivity opportunities and track delivery against strategic outcomes.
• Strong commercial and cost management expertise, with experience managing resources, prioritising investment and tracking benefits through to delivery
• Strong understanding of end-to-end Operations, including workforce planning, productivity, process management, control, governance and operational risk
• Ability to identify where operational processes are ready for automation or AI, and where more fundamental re-design is required
• Strong risk and control focus, with experience embedding governance, quality and control-by-design into operational change
• Track record of delivering measurable productivity, client outcomes, cost, resilience or control improvements through technology, automation, data or process re-design
• Experience building operational roadmaps and translating strategic priorities into executable delivery plans across multiple teams, platforms and stakeholders
• Strong appreciation of automation, robotics, workflow, process mining, Power Apps, PEGA, AI and data-led operations
• Excellent stakeholder management and influencing skills, with the ability to bring together senior leaders, platform teams, change partners and operational colleagues around a common agenda
• Significant experience, typically gained over 10+ years, leading complex operational transformation, ideally within financial services, banking operations or a similarly regulated environment
• Proven ability to transform a function or large-scale operational capability, rather than improving individual processes in isolation
• Excellent leadership capability, with experience building high-performing teams, developing capability and creating a culture focused on outcomes, pace, accountability and continuous improvement
• We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply