Lead AI Workflows Engineer

Join Xero as a Lead AI Workflows Engineer, where you will play a crucial role in transforming the company into an AI-native organization. You will work closely with various internal business teams to design and operationalize AI workflows that eliminate manual tasks and enhance productivity. Your responsibilities will include leading the delivery of AI agents, integrating AI systems with core enterprise platforms, developing reusable automation patterns, and building evaluation frameworks to measure performance. You will also have the opportunity to coach and uplift the AI fluency of your colleagues.

• Lead the delivery of high-stakes AI agents from discovery to production, acting as a technical partner and evangelist.
• Design and iterate on AI agents and workflow orchestrations using tools like Claude, Gemini, and MCP, and integrate AI systems with core enterprise platforms.
• Develop reusable automation patterns and shared templates to be used by the business, and build evaluation and monitoring frameworks to measure performance.
• You are a natural coach who enjoys uplifting the AI fluency of those around you through pairing, workshops, and clear communication
• A systems-thinking approach is part of your toolkit, allowing you to design agents with security, auditability, and controlled blast radius at the forefront
• You possess proficiency in programming languages such as Python or TypeScript and feel comfortable navigating SDKs and webhooks
• You have a track record of partnering with non-technical stakeholders to translate business pain points into technical solution designs
• Your background includes hands-on delivery of AI-driven solutions such as agents, copilots, or RAG systems using LLMs like Claude or Gemini
• You bring a wealth of experience in building and operating applications or automations within production environments, particularly involving APIs and cloud infrastructure