Accounts Receivable Officer (Fixed- Term)

PRIMARY FUNCTION Role Purpose To manage credit, claims, and collections for major accounts, ensuing accurate processing, timely payments and effective resolutions Key Accountabilities Credit and Claims Management – process credit notes related to; • Damaged stock, Short supply, Duplicated orders, Rejected delivery, Returned delivery, Expired stock - major account, Promo discount, Faulty product Promotional Claims Administration • Oversee promotional discount claims through TPM (Salesforce) • Reconcile customer accounts and upload claims to TPM • Follow up with KAMs for uploaded claims approval • Process and offset credit once approved by the Sales Accounts Team Uncollectable Debts – support the management of bad depts resulting from customer liquidation or administration • Credit Control – Major Accounts • Allocate incoming payments • Manage and investigate customer claims via customer service • Reconcile customer accounts • Act as the primary liaison for customer queries and issue resolution • Follow up unpaid invoices via portals for grocery accounts • Follow up overdue accounts Cash Collections – monitor and ensure timely collection of all outstanding customer debts Key Relationships Internal • Sales Accounts • Customer Service • Finance • Supply Chain • IT External • Customers • Insurer Key Skills and Competencies • Accounts Receivable Management – understanding of invoicing, credit notes and payment allocation • Claims Processing – experience in managing and resolving credit claims • Reconciliation – accuracy in reconciling customer accounts and resolving discrepancies • Negotiation – confident in negotiating payment arrangement or claim resolutions • ERP/ CRM Systems experience • Intermediate to advanced excel skills