Trade Support Team Member - Gore

About the role

This role will see you be responsible for processing shed sales for our Southland Hub. Providing exceptional customer service and support to our Account Managers, suppliers, and customers. Your main objective will be to ensure a seamless customer experience by managing customer inquiries, providing product advice, quotes, and pricing information, and seeking out solutions to meet customer needs.

Daily you will be responsible for –

Actioning Shed enquiries by phone, email & walk-in customer contact

Providing customers with product advice, quotes, and pricing information as well as tailored solutions

Follow up on shed quotes to maximise conversion and lift Southland shed category performance

Coordinate with suppliers on specifications, timelines, customisation options, orders and

production queries

Ensure shed sales are delivered consistently and efficiently across the region

Support with general Trade Support when required

This is a permanent full-time role, offering 40 hours a week, Monday-Friday with rostered Saturdays.

About you

• We are looking for a practical and solution focused person who is wanting to build a career in sales all while supporting our local trade customers.
• Proven Customer Service or Sales coordinator/Operations Administrator experience
• Excellent communication abilities, in both verbal and written with the capability to provide personalized solutions
• Be able to work under pressure and organise your time and environment for maximum efficiency
• Open minded team player who thrives working in a closeknit team
• Computer literacy is important, confident user of Outlook, word & general computer software, however, full training will be given on our in-house computer systems
• Building Industry experience is not essential, however the preferred candidate will have a desire to learn about our products & building processes

Our Benefits

• Competitive base salary and staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group

Employee Education Fund

• 4% Kiwisaver employer contribution
• Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.