Department Manager – Non-Food (Shoes, Confectionery & Home Textile)

Lead the team of Store Associates in the department for mass merchandising, shelf management, stock management, and cleanliness of the department. Keep track of product expiries during and after stock deliveries in coordination with Store Associates. Train all team members by identifying and discussing their strengths and weaknesses to meet operational standards. Reduce the shrinkage level in the department to the desired level. Ensure 100% cleaning standards and reduce product expiries in the department. Ensure 100% product shelf viability in the department. Assist in stock ordering and maintain optimum stock levels in the department. Mechanize the department before store opening. Ensure product presentation according to the Planogram. Address customer complaints to understand customers’ needs and expectations and propose solutions. Maintain customer files and ensure the quality of customer data to communicate with customers in the most efficient way. Perform weekly, monthly, and annual inventory management to have the right stock for the right customer at the right time and maximize ROS. Plan seasonal activities in line with merchandising, reordering, and staff scheduling requirements. Ensure that each team member adheres to the policies and procedures announced by management.

Graduation with 3 years of hands-on experience.

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad. METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.