Senior Technical Process Manager – Change Manager (REF5623H)

IHOC (Identity & Healthcare Operation Center) is currently being deployed/implemented. In this context a resource is needed to review, adapt and support process documentation during implementation phase.

The main tasks

• Operational Standards Management: Maintains and updates operational procedures, methodologies, and documentation
• Tooling Ownership: Provides, configures, and manages monitoring, reporting, and service management tools
• License & Vendor Coordination: Oversees tool license inventory, renewals, and coordination with vendors
• KPI & Performance Monitoring: Tracks operational KPIs, SLAs, performance, availability, and capacity trends
• Process & Maturity Reviews: Conducts operational audits and maturity assessments and drives improvements
• Cross-Stakeholder Coordination: Aligns operations, suppliers, and project teams on operational readiness topics
• Operational Insights Support: Provides data to incident, continuity, configuration, and availability processes
• Supplier Performance Oversight: Supports supplier reviews and coordinates escalations when needed
• Lead and maintain the change management processes and ensure the quality

Requirements

• 2-3 years of experience in Change management process
• Strong understanding of ITIL and IT service processes
• Excellent German language skills in spoken and written (C1)
• Willingness to be on call/regularly available

Required skills

• Evaluation in ITIL Processes
• Experience in Incident Management process

Language skills

• German - Business fluent
• English in B2 level

Personal skills and experiences

• Very good communication and presentation skills
• Team player with a proactive way of working
• Customer-centric mindset 
• Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.