Debt Collections - SSC

Confidential Debt Collections Specialist

 

Overview

Provide operational and administrative support for Debt Collection activities across North American countries under the Shared Service Center directive. Responsible for performing daily Claims & Debt Collection operations for North America.

 

Key Responsibilities

Performance

• Ensure timely and accurate completion of assigned tasks in alignment with service standards.
• Manage sensitive cases and provide consistent client support.
• Handle specialized activities related to debt collection and compliance.
• Monitor workload and maintain accurate records of activities.
• Escalate critical issues promptly to leadership.
• Build and maintain positive relationships with internal teams and external stakeholders.
• Participate in governance and operational meetings as required.
• Contribute insights to support informed decision-making.
• Complete all required training and compliance activities on schedule.

Continuous Improvement

• Identify and implement process enhancements regularly.
• Track and report improvements and their impact on efficiency.

Collaboration & Engagement

• Promote teamwork and cross-functional collaboration.
• Maintain a proactive, solution-focused approach.
• Demonstrate accountability and ownership in all responsibilities.

Reporting

• Maintain accurate and timely reporting of key operational metrics.

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Professional Experience & Education

• Education:  Minimum Bachelor’s degree in Law, Risk Management, or Business.
• Experience:  1–2 years in law, insurance, audit, or business.

 

Essential Skills

• Advanced English (reading, writing, speaking, comprehension).
• Debt collection experience.
• Result-oriented and detail-oriented.
• Customer-focused with strong client service skills.
• Proactive, with ownership and accountability.
• Critical thinking and professional behavior.
• Well-organized and adaptable to change.
• Strong communication and stakeholder management.
• Team player.

 

Desirable Skills

• Legal knowledge in debt collection.
• Experience in the insurance sector.
• Excellent communication skills in  Spanish and English .

What We Offer

• Flexible hybrid work model
• Career development in a global, inclusive environment
• Ongoing training and learning opportunities
• Competitive benefits exceeding legal requirements
• Location: Ciudad de México/Mexico City (Hybrid – 2 days onsite, 3 days remote)