Senior Customer Service Executive

ABOUT YOUR ROLE

• You will be responsible  for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction. 
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YOUR RESPONSIBILITIES WILL INCLUDE

• Responsible for order processing to ensure all purchase orders are being executed promptly and customer-required delivery date/times are being met at all times. 
• Actively promote and support customers to use MyAD Portal and EDI. 
• Bi-weekly indent summary update to customers.
• Be able to provide product and quality information and excellent response to customers.
• To ensure sample requests from customers are fulfilled.
• Capture Voice of Customers (VOC) to the Sales Force system and work with the internal team to close the gaps.
• Handle enquiries on compliance requests.
• Coordinate clearing aging samples, slow-move inventory, and write-off requests.
• Attend meetings for process improvements.
• Other admin / non-direct sales tasks as required.

WHAT WE WILL BE LOOKING FOR IN YOU

• Diploma or  Bachelor’s Degree in any related fields
• 2+ years experience in customer service. 
• Hands-on experience in order processing via systems.
• Experience in attending to Customer’s query and requests  via email and phone. 
• Detail-oriented with good communication and interpersonal skills to work with all levels.
• Self-initiated and able to work effectively to meet the deadlines
• Good team player and service-minded

AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.