Customer Service Agent

Job Summary

We are seeking a friendly and motivated Customer Service Agent to support customer interactions, answer questions, and provide information about products and services. This role is ideal for individuals who enjoy helping people, communicating clearly, solving problems, and developing valuable professional skills in a team-oriented environment.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Answer questions regarding products and services.
• Identify customer needs and provide appropriate information and solutions.
• Provide timely and accurate customer assistance.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer follow-ups and routine service requests.
• Communicate promotional information clearly when appropriate.
• Address routine customer concerns and direct complex issues when necessary.
• Maintain accurate records of customer interactions and activities.
• Support customer engagement and business development initiatives.
• Collaborate with team members to meet service goals.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching
• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable interacting with customers in person.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or similar roles is a plus but not required.
• Competitive Salary: $55,000 – $61,000 per year.
• Career Growth Opportunities: Opportunities to develop professionally and take on greater responsibilities as the organization grows.
• Professional Development: Build valuable skills in client relations, communication, coordination, operations, and service management.
• Supportive Work Environment: Join a collaborative and professional team focused on quality and continuous improvement.
• Skill Development: Strengthen transferable skills that can support long-term career advancement.
• Meaningful Work: Play an important role in creating positive and memorable experiences for Skillbridge Academy clients.