Assistant Manager

• We are inviting applications for the position of Assistant Manager- Web Messaging.
• This is an excellent opportunity for individuals who are passionate about people management, operational excellence, customer experience, and driving team performance.

Key Responsibilities

• Lead, motivate, and develop a team of Web Messaging Advisors to achieve business objectives.
• Drive performance against key operational metrics, including Productivity, Quality, Customer Satisfaction (CSAT), FRT, and Compliance measures.
• Conduct regular coaching sessions, feedback discussions, and performance reviews to support advisor development.
• Manage attendance, schedule adherence, and workforce optimization within the team.
• Handle customer escalations and collaborate with stakeholders to ensure timely resolution.
• Analyze performance trends and implement action plans to address gaps and improve results.
• Ensure adherence to company policies, procedures, and regulatory requirements.
• Foster a positive team culture focused on engagement, accountability, and continuous improvement.

Mandatory Web Chat experience.