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Assistant Manager Annuities Back Office

Fa Ewjt Saasfaprod1 · Noida, Uttar Pradesh, India

Operations ManagementImported listingfull-timeabout 20 hours ago

About The Role

  • Process performance – as per agreed KPIs
  • Quality and productivity Improvement
  • Customer Satisfaction
  • Level of subject matter expertise
  • Process minimum transaction to sustain process knowledge
  • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
  • Provide coaching and feedback to team members to enable them to improve their performance.
  • Assist new hires such that they are productive on the floor in the shortest possible time frame.
  • Handle escalations.
  • Provide inputs on process and system to the team members.
  • Client Interaction, where required at the level of Supervisors.
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.
  • Collect and provide data required for various audits.
  • Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy.
  • Drive CSR in team and participate per organization requirements
  • Resolve conflict in the team
  • Groom team members for next level, foster team bonding
  • 4 + rating, Handing team of 15+ resources, Have annuity knowledge

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