Key Account Intern - SL

Key responsibilities

• Design and implement process improvements and tools to increase team productivity and report accuracy.
• Attend onsite inspections to monitor inspector performance and adherence to client standards; document findings and recommend corrective actions.
• Prepare and deliver training sessions for inspectors on client-specific processes, checklists and reporting requirements.
• Translate client requirements into clear operational instructions and checklists for internal teams.
• Track KPIs to monitor the impact of your actions and drive improvements.
• Support ad-hoc projects aligned with team targets (e.g., quality assurance initiatives, digitalization pilots, workflow standardization).
• Help maintain and update process documentation and training materials
• Champion an AI-first mindset by promoting the use of AI tools and technologies in day-to-day operations, encouraging experimentation and adoption of AI-driven solutions to improve efficiency, strengthen processes, and elevate service quality.
• Final-year student or recent graduate (end-of-study internship) in disciplines such as Textile/Apparel/Supply Chain/Manufacturing/Industrial Engineering or a related field  
• Relevant academic or internship experience in Softline (apparel, textiles, footwear)
• Fluent English is required.
• Comfortable with regular travel to client sites and factory locations.
• Analytical mind with the ability to map processes, analyze data and propose actionable improvements.
• Good interpersonal skills; able to train inspectors and internal teams.
• Proactive, dynamic, curious, and willing to challenge the status quo.
• Able to work independently and as part of a fast-paced, cross-functional team.
• Willingness to consider continuing employment with the company after a successful internship.
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Nice to have

• Familiarity with inspection/reporting tools or basic QA/QC practices.
• Experience creating training materials or delivering workshops.
• Basic data analysis skills (Excel, Google Sheets).
• Local language skills (Chinese/Vietnamese) are a plus, but not required
• A genuine enthusiasm for Artificial Intelligence and its practical applications in operations, quality control, or client management; experience leveraging AI tools to improve productivity and decision-making is a strong plus