Customer Service Representative -#35284 at

About The Role

# Customer Service Representative (Email / Chat Support) -#35284
> Manila Recruitment · Ortigas, Philippines · Full-time · Posted 2026-09-07
**Workplace:** on_site
**Department:** IT - Kriztine C
## Description

Company Profile

Our client is a leading distributor of consumer electronics and home appliances segment across Australia and New Zealand. Operating from 2 main divisions: B2C and B2B channels, they partner with global brands to introduce products to market across leading retailers.

Duties & Responsibilities

Maintain and update an accurate log of activity in the CRM system, and Google Sheets
Direct customers to online resources
Answer customer inquiries via chat, email, Product Review, SMS, social media, and calls
Meeting your Key Performance Indicators (KPIs)
Chat Response Time: 30 Seconds
Email Turnaround Time: 24-48 hours
Update customer records in the system, including notes about interactions
Pitch ideas for improving customer care
Make recommendations to management to improve customer experience
Consistent desire to learn new skills
Maintains professional and technical knowledge
Working within the system
Perform other duties as assigned

## Requirements

At least 1 year of experience as a Customer Service Representative
Prior experience in customer service or support roles, especially in handling multiple communication channels
Excellent verbal and written communication skills in English
Ability to respond to customer inquiries quickly, accurately, and with attention to detail
Efficient in managing several conversations across different platforms simultaneously
Comfortable working in a fast-paced, dynamic environment

Nice-to-have / Advantageous Skills

High School Diploma or equivalent required; Associate or Bachelor’s Degree
E-commerce experience

## Apply
[Apply at Manila Recruitment](https://apply.workable.com/manilarecruitment/j/7F769C3107/apply)
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