MSP Onboarding Specialist

# MSP Onboarding Specialist

> Prime System Solutions · Lahore, Pakistan · Full-time · Posted 2026-03-24

**Workplace:** on_site

**Department:** Internal

## Description

We are seeking a detail-oriented and technically strong **MSP Onboarding Specialist** to support the conversion of clients from legacy managed service plans to new, standardized service offerings. This role involves both **documentation enhancements** and **tool rollout**, including security platform deployment, workstation build process updates, and onboarding/offboarding checklist improvements.

The specialist will work closely with internal teams, project managers, and client stakeholders to ensure a smooth transition with no disruption to client operations.

**Responsibilities**

**Client Interaction & Communication**

• Communicate regularly with internal teams, project managers, onboarding leads, and client contacts to ensure smooth updates, clarity, and alignment.
• Participate in internal handoff meetings to ensure service desk readiness and support continuity.
• Collaborate with new IT providers during client transitions to support a seamless offboarding experience.

**Technical Assessment & Documentation**

• Use diagnostic and discovery tools to evaluate client environments and document infrastructure, security posture, and operational workflows.
• Update and maintain standardized documentation including:
• Workstation build checklists
• Employee onboarding/offboarding checklists
• Configuration documentation for managed services tools
• Identify service gaps between legacy and target managed services plans.

**Tool Deployment & Configuration**

• Deploy and configure common managed services tools, including:
• Endpoint Detection & Response (EDR)
• SOC/SIEM platforms
• Web and DNS protection
• Monitoring and diagnostic tools
• Backup agents and software
• Install and configure tools such as:
• Microsoft 365
• Microsoft Defender
• Mimecast
• RMM tools (Datto RMM, Kaseya VSA)
• ConnectWise PSA
• Other MSP, helpdesk, and security tools

**Operations & Support**

• Manage individual and team service/project tickets with timely updates.
• Coordinate with vendors on behalf of customers to resolve technical issues.
• Ensure all deployed tools and changes maintain client productivity and operational integrity.

## Requirements
**Required**

• Minimum **1 year of experience** working in an MSP (Managed Service Provider) environment.
• Hands-on experience with **MFA tools** and **MDM solutions**.
• Experience in RMM platforms such as **Kaseya VSA** and **Datto RMM**.
• Hands-on experience with **Exchange Online** and **Microsoft Defender** email security.
• Strong understanding of Microsoft 365 services, **Azure AD/Entra ID user and group management**, **Conditional Access**, DNS, and **Group Policy**.
• Experience with **Intune**.
• Experience with **Windows Servers**.
• Experience with virtualization: **VMware**, **Hyper-V**.
• Experience with **wireless infrastructure** and **firewall technologies**.
• **Eligible to work in Pakistan**.

**Preferred**

• Hands-on experience with email security and threat protection, **SIEM/SOC sensors**, and antivirus/EDR deployment.
• Experience with **Dark Web Monitoring** tools (e.g., ID Agent).
• Experience participating in service plan transitions or client migrations.

## Apply
[Apply at Prime System Solutions](https://apply.workable.com/prime-system/j/7F241A3F8B/apply)
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